HD Property is proud to be a member of The Property Redress Scheme, our membership number is: PRS002085
The PRS is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
Our Members and consumers will both benefit from our simple three stage process to resolve the complaint:
The Member will first be given an opportunity to resolve the complaint directly
The Property Redress Scheme offers a mediation service
The Property Redress Scheme Ombudsman will make a binding decision on the complaint
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
